Returns & Exchanges
At Run Trails, we want you to feel confident on every terrain, which is why we offer a 30-day window for returns on all gear in its original condition. Whether the fit isn't right or you've changed your mind, our hassle-free process ensures you get back to the trail as quickly as possible.
Initiate Your Return
Visit our online portal with your order number and email address to select the items you wish to send back.
Pack Your Gear
Place the unworn items in their original packaging, ensuring all tags are attached and the product is securely protected.
Attach the Label
Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your package.
Drop Off and Refund
Take your package to any authorized carrier location; once we receive and inspect the gear, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing